Return & Refund Policy

1. Overview

At Printzivo, we create customized and print-on-demand products especially for our customers. Because many of our products are made or printed according to your selected design, size, image, text, or other customization, certain products may not be eligible for return or exchange.

2. Eligible Returns

You may contact us regarding a return or replacement if your order has a genuine manufacturing, printing, or fulfillment issue.

Examples may include:

• Product received damaged.
• Wrong product received.
• Wrong size or variant supplied by Printzivo.
• Major printing defect or manufacturing defect.
• Product significantly differs from the approved customization.
• Missing items from the order.

3. Non-Returnable Products

The following situations may generally not qualify for return, replacement, or refund:

• Change of mind after placing a customized order.
• Incorrect image, text, name, spelling, or design uploaded by the customer.
• Incorrect size selected by the customer.
• Minor differences caused by screen/device color settings.
• Normal variations associated with printing or manufacturing.
• Products that have been washed, used, altered, or damaged by the customer.

4. Damaged or Incorrect Order

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• A description of the issue.
• Any other information reasonably required to verify the claim.

5. Return Request Process

To request a return, replacement, or refund, contact our customer support team with your order details and photographs of the issue.

Our team will review the request and inform you whether the order qualifies for a replacement, refund, or another appropriate resolution.

6. Refunds

If your refund request is approved, the refund will be processed using the applicable payment method or another appropriate method available to us.

The time required for the amount to appear in your account may depend on your bank, payment gateway, or card issuer.

7. Order Cancellation

Customized orders may enter production shortly after the order is placed. Therefore, cancellation requests should be submitted as soon as possible.

Once production or fulfillment has started, cancellation may not be possible.

8. Shipping Issues

If an order is delayed, lost, or damaged during shipping, please contact us with your order number. We may coordinate with the relevant delivery partner to investigate the issue.

9. Contact Us

For return, replacement, or refund-related questions, please contact Printzivo through the contact information provided on our website.
Email: info@https://printzivo.com/

Website: printzivo.com